Warranty Information
Warranty Coverage
EquipMaxx offers a limited lifetime warranty covering all internal electronic parts to be free from defects in material and workmanship under normal use. Accessories and housing are covered under a one (1) year parts and labor warranty.
Duration of the Warranty
- Lifetime warranty on internal electronic parts for the original purchaser.
- One (1) year warranty on accessories and housing from the date of purchase.
Warranty Exclusions and Limitations
This warranty does not cover damages resulting from accident, misuse, improper operation, unauthorized repair or alteration, tampering, commercial use, or in transit. Shipping fees to and from our facility for warranty service are not covered.
Customer Responsibilities
Customers must email service@equipmaxx.com with the date and place of purchase along with a copy of the original receipt to validate the warranty. For repairs, carefully pack items to avoid damage in transit and include all contact information and a prepaid return label from UPS or FedEx.
Frequently Asked Questions
Is there a cost associated with making a warranty claim?
No, there is no cost associated with making a warranty claim.
Can I transfer the warranty to another person if I sell or gift the product?
No, the warranty is non-transferable and applies only to the original purchaser of the product.
What should I do if my product is damaged during shipping or upon delivery?
If your product arrives damaged during shipping or upon delivery, please contact our customer service team immediately at service@equipmaxx.com. Provide us your order number and a video or image showing the damaged. Then, we will give you a set of instructions and arrange for a replacement or refund.
Can I purchase an extended warranty for my product?
I'm sorry, but we currently do not offer extended warranty options for our products.