Shipping & Delivery

Shipping Methods and Carriers:

EquipMaxx ships all items via Federal Express Home Delivery or Ground. We strive to ship items within two business days and provide tracking information via email.

Shipping Costs:

Shipping costs apply, with additional surcharges for orders shipped to Hawaii and Alaska. The exact surcharge will be presented during checkout.

Delivery Destinations:

Currently, EquipMaxx only ships within the United States, excluding international or APO addresses.

Shipping Restrictions:

Due to the high shipping costs and specific handling requirements, gutter cleaning equipment may have additional restrictions and conditions for shipping.

Customer Responsibilities

Customers are responsible for providing accurate shipping information and ensuring someone is available to receive the shipment. In the case of shipping damage or missing parts, contact our customer service within 7 business days of delivery.

EquipMaxx is committed to providing quality products, reliable shipping, and exceptional customer service to ensure a seamless shopping experience.

Frequently Asked Questions

Do you offer expedited shipping options?

Unfortunately, we do not offer expedited shipping. The costs associated with expedited deliveries are significantly higher, and there is also the risk of frustration if the shipment doesn't arrive on time.

Do you ship on weekends or holidays?

We typically do not ship orders on weekends or holidays. Our shipping operations follow standard business days, Monday through Friday, excluding recognized holidays.

What should I do if my package is delayed?

If your package is delayed, we apologize for any inconvenience this may have caused. In such cases, we recommend the following steps:

  1. Check Tracking: Firstly, check the tracking information provided with your order to see if there are any updates or notifications regarding the delay.
  2. Contact Carrier: If the tracking information doesn't provide clarity, we advise reaching out to the shipping carrier directly. They may have additional information about the status of your package and can provide assistance.
  3. Contact Us: If you're still unable to resolve the issue, please don't hesitate to contact our customer service team. We'll do our utmost to investigate the delay and provide you with the necessary support and updates.

Rest assured, we understand the importance of timely delivery and will work diligently to ensure your package reaches you as soon as possible. Thank you for your patience and understanding.

What happens if my package is lost during transit?

If your package is lost during transit, we understand the frustration this may cause, and we apologize for any inconvenience. In the rare event that a package goes missing, we have processes in place to address the situation:

  1. Contact Us: Please reach out to our customer service team as soon as you suspect your package may be lost. We'll initiate an investigation with the shipping carrier to track down the whereabouts of your package.
  2. Investigation: We'll work closely with the shipping carrier to conduct a thorough investigation into the loss of your package. This may involve tracing the package's last known location, reviewing shipping records, and contacting relevant parties involved in the shipping process.

Resolution: Depending on the outcome of the investigation, we will take appropriate steps to resolve the issue. This may include issuing a replacement order, providing a refund, or offering alternative solutions based on your preferences and our policies.

When can I expect my order to ship?

Orders typically ship the same day if placed before 11 am Pacific time. Orders placed after this time usually ship the next business day.

Are there any sales taxes applied to my purchase?

Sales tax is charged for items shipping to California, Washington, and Kentucky.