Frequently Asked Questions

This is a commercial grade cold water extractor perfect for auto detailing or cleaning houses or furniture. The machine includes both an upholstery head perfect for upholstered car seats and carpets and also a wider floor head that is mounted on a stainless steel vacuum pole enabling you to use the machine on larger areas such as rooms. The canister design allows easier mobility and is mounted on easy motion casters and two lateral fixed wheels and with a 9 foot long hose getting an and around the average vehicle is effortless. The powerful 1100 vacuum motor is isolated with it's own switch, and the water pump has it's own dedicated switch too, this allows the operator to stop the water flow when necessary or visa versa stop the vacuum and just spray...making it versatile. Different from a shampooer, this extractor has two separate removable compartments or water reservoirs, one for clean solution and one for dirty water. These compartments are removable, so they're easy to empty or fill with warm or cold water. The machine is light enough to be hand carried (although we don't recommend carrying it full of water!) and it's small enough to fit into a compact car or a small truck. Perfect for the mobile auto detailing community.

Regarding your question about the temperature, here's the information you need to know about the Aqua Pro Steamer:

1. Water boils at 100 degrees C and at higher than 100 degrees C it turns to steam. Normally the temperature will be 95~100 degrees C at the outlet of the handle.
2. Our boiler (water tank) has a set temperature of 140 ~145 degrees C ( around 287 F), when that temperature is reached, the green indicator light will be ON and the vapor and steam pressure can reach 4 bar (50PSI).
3. The steam flows through the pipe and hose when actuated and the temperature will gradually decrease, condensing some of the vapor into water droplets by the longer pipe.

The Aqua Pro Vac offers the advantage of being more portable and easier to maneuver in tight spaces compared to larger extractors, without compromising on cleaning power.

It requires a gas-powered generator with a minimum of 6500 Watts peak and a 30 Amp electrical source.

Gutter Pro Vac offers a range of gutter vacuums designed for both commercial and residential use. Their selection includes models with different tank capacities, motor strengths, and construction materials.

Yes, Gutter Pro Vac's gutter vacuums are designed to handle both wet and dry conditions, making them versatile for various gutter cleaning needs.

Gutter Pro Vac vacuums are constructed from durable materials like polypropylene and stainless steel, ensuring longevity and robustness for heavy-duty use.

The cyclonic side inlet technology enhances efficiency and safety by allowing for ground-level operation, reducing the need for ladders and improving operator safety.

Your choice depends on the height you need to reach and the material preference. Aluminum poles are available, as well as Carbon Fiber poles in both clamping and push-fit configurations for heights of 20 feet and 40 feet.

Carbon Fiber poles offer a lightweight yet sturdy solution for gutter cleaning, reducing fatigue and enhancing maneuverability. They come in both clamping and push-fit options to suit different preferences.

Absolutely. Our gutter pole sets are suitable for both residential and commercial applications, offering professional-grade equipment for efficient gutter cleaning.

We recommend keeping the water in your extractor clean and without detergents.  

You can use any brand of liquid or powdered non-foaming carpet cleaning detergent. We recommend LA's "The Totally Awesome"... it's inexpensive and can be found in most Dollar $ General Stores.

It is very important that you use distilled water or ‘pure’ water in the machine at all times, this will prevent calcification (this is the same with all steamers).

The Aqua Pro Steamer has a rating of 120 volts.

When you're done cleaning the carpet, upholstery or stairs grab the spray nozzle and hold it over the removable recovery tank on the vacuum cleaner and hold down the trigger to release the remaining solution until it is empty. Then switch off the pump and disconnect the spray hose. Next, disconnect the vacuum hose. Empty the solution tank and recovery tank and rinse clean. Then clean off nozzles and hoses with water and put the Aqua Pro Vac away until its next use.

Descale your machine regularly. We recommend every month or so.

Here are the steps that you should follow in descaling your machine:

1. Make sure that you empty out all remaining water from the machine before starting the descaling process.
2. Use around 700cc of hot or cold water, mix it with one packet of citric acid or white vinegar, and put the water into the bottle (most water calcification will precipitate on the bottom of the water tank, so 700cc is enough. Also, using hot water will get the citric acid to dissolve quickly).
3. Place the bottle into the inlet of the water tank, empty the water into the machine, remove the bottle and close it with the red cap.
4. Plug in your machine and push on the power switch to let it heat up and wait until the indicator light comes on (if you use hot water, the heating time should be around 5 mins, and if you use cold water, it should be around 8 mins).
5. Once it’s heated, turn off the power switch and press down the red cap, using a cloth to avoid the steam, and relieve the pressure.
6. Remove the red cap and empty the contents down the drain (before you remove the red cap, make sure there is no steam coming out from the machine).
7. After emptying the water tank, pour clear water again into the machine to remove all calcification. You can refer to this video.

You can also take a look at this video showing the whole process of descaling.

If the red cap got stuck in the machine and you can't remove it, expel all of the steam by pressing down on the cap and then allowing the tank to cool down, while pressing down on the cap turn counter-clockwise.

If this does not work, then it may be that the clutch is stuck and not releasing. In order to free the clutch you should press down firmly and several times try to turn the cap counterclockwise.

Unfortunately, we do not offer expedited shipping. The costs associated with expedited deliveries are significantly higher, and there is also the risk of frustration if the shipment doesn't arrive on time.

We typically do not ship orders on weekends or holidays. Our shipping operations follow standard business days, Monday through Friday, excluding recognized holidays.

If your package is delayed, we apologize for any inconvenience this may have caused. In such cases, we recommend the following steps:

1. Check Tracking: Firstly, check the tracking information provided with your order to see if there are any updates or notifications regarding the delay.
2. Contact Carrier: If the tracking information doesn't provide clarity, we advise reaching out to the shipping carrier directly. They may have additional information about the status of your package and can provide assistance.
3. Contact Us: If you're still unable to resolve the issue, please don't hesitate to contact our customer service team. We'll do our utmost to investigate the delay and provide you with the necessary support and updates.

Rest assured, we understand the importance of timely delivery and will work diligently to ensure your package reaches you as soon as possible. Thank you for your patience and understanding.

If your package is lost during transit, we understand the frustration this may cause, and we apologize for any inconvenience. In the rare event that a package goes missing, we have processes in place to address the situation:

1. Contact Us: Please reach out to our customer service team as soon as you suspect your package may be lost. We'll initiate an investigation with the shipping carrier to track down the whereabouts of your package.
2. Investigation: We'll work closely with the shipping carrier to conduct a thorough investigation into the loss of your package. This may involve tracing the package's last known location, reviewing shipping records, and contacting relevant parties involved in the shipping process.

Resolution: Depending on the outcome of the investigation, we will take appropriate steps to resolve the issue. This may include issuing a replacement order, providing a refund, or offering alternative solutions based on your preferences and our policies.

Orders typically ship the same day if placed before 11 am Pacific time. Orders placed after this time usually ship the next business day.

Sales tax is charged for items shipping to California, Washington, and Kentucky.

Please email service@equipmaxx.com with your order number and a brief explanation of why you wish to return the product. Our customer service representative will then provide you with the necessary instructions.

Yes, the original packaging is required for returning the item. It should be returned in its original carton with all the packing materials and manuals intact. Failure to return the item in its original packaging may result in a 20% restocking fee. This helps ensure that the item is properly protected during transit and facilitates the return process.

If you receive a damaged or defective item, please contact our customer service team immediately at service@equipmaxx.com. They will guide you through the return process and provide you with instructions on how to return the item and obtain a replacement or refund.

Yes, customers are responsible for covering the cost of return shipping.

Once the returned product arrives at our warehouse, we will initiate the refund. It may take 3-5 days for the refund to appear in your account depending on your bank's processing times.

No, there is no cost associated with making a warranty claim.

No, the warranty is non-transferable and applies only to the original purchaser of the product.

If your product arrives damaged during shipping or upon delivery, please contact our customer service team immediately at service@equipmaxx.com. Provide us your order number and a video or image showing the damaged. Then, we will give you a set of instructions and arrange for a replacement or refund.

I'm sorry, but we currently do not offer extended warranty options for our products.