Return and Exchange Policy

Policy Overview

At EquipMaxx, our goal is to ensure your satisfaction with the products you purchase from us. We offer a 30-day no-hassle return policy to make your shopping experience pleasant and simple. If for any reason you are not satisfied with your purchase, you can return it to us within the specified period for an exchange or a full refund of the purchase price

Eligibility Criteria

  • The products must be returned within 30 days from the receipt of shipment
  • Returned merchandise must be new, unused, and in its original packaging with all packing materials, manuals, and registration cards intact.
  • This policy does not apply to gutter cleaning equipment. Returns for gutter cleaning equipment are accepted under specific conditions: very little to no use, in the original packaging. A restocking fee covering the original shipping cost ($200-$300) applies, and return shipping is the customer's responsibility.

Return Period

All eligible products can be returned within 30 days from the date of receipt.

Frequently Asked Questions

How do I initiate a return?

Please email service@equipmaxx.com with your order number and a brief explanation of why you wish to return the product. Our customer service representative will then provide you with the necessary instructions.

Do I need the original packaging to return the item?

Yes, the original packaging is required for returning the item. It should be returned in its original carton with all the packing materials and manuals intact. Failure to return the item in its original packaging may result in a 20% restocking fee. This helps ensure that the item is properly protected during transit and facilitates the return process.

What is the process for returning a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately at service@equipmaxx.com. They will guide you through the return process and provide you with instructions on how to return the item and obtain a replacement or refund.

Do I need to pay for return shipping?

Yes, customers are responsible for covering the cost of return shipping.

How long will it take to receive a refund once the return is processed?

Once the returned product arrives at our warehouse, we will initiate the refund. It may take 3-5 days for the refund to appear in your account depending on your bank's processing times.